Hair FAQs
Will this work on fine curls?
Absolutely! Fine curls need products that won't weigh them down. Free The Curls is formulated for all hair types. The focus is more on the quantity of product used. Use a pea sized amount per section and adapt as you see fit for your hair.
Is the curl cream also suitable for men?
Sure is. Same tips apply. Men can achieve better curls and definition through use of Free The Curls curl cream.
Should I use a diffuser after applying the curl cream?
We think air or towel dry is the best way to achieve those natural and beautiful curls. But if you feel better using the diffuser, you can definitely use it after application.
Are Halo and Skye products tested on animals?
Never! We're a cruelty free brand. We test on ourselves, and friends and family who volunteer.
How often should I wash my curly hair?
We recommend washing every two days. Natural oils are good for your curls and hair can get frizzy without them.
Shipping FAQs
How much does shipping cost?
Shipping costs vary based on your location and the selected shipping method. You can view shipping rates at checkout.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary for international orders.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. Use this number to track your shipment on our website or the courier's site.
What is the estimated delivery time?
Delivery times depend on your location and the chosen shipping method. Estimated delivery times are provided during the checkout process.
Can I change my shipping address after placing an order?
Unfortunately, we are unable to change the shipping address once an order has been placed. Please double-check your address before confirming your order.
What should I do if my package is lost or delayed?
Contact our customer service team with your order number, and we will assist you in locating your package or initiating a claim if necessary.
Do you offer expedited shipping?
Yes, we offer expedited shipping options for faster delivery. Additional charges may apply, and you can choose your preferred method during checkout.
Customer service FAQ
How can I contact customer service?
You can reach our customer service team by emailing support@haloandskye.com or using the "Contact Us" form on our website.
What are your customer service hours?
Our customer service team is available Monday to Friday from 9 AM to 6 PM (GMT). Emails received outside these hours will be addressed promptly on the next business day.
How do I return or exchange an item?
Visit our "Returns & Exchanges" page for detailed instructions on returning or exchanging items. Make sure to review our return policy for eligibility.
What should I do if I receive a damaged or defective item?
Contact our customer service team immediately with photos of the damaged or defective item, and we will assist you in resolving the issue.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website or by using the tracking number provided in your shipping confirmation email.
Can I cancel my order after it has been placed?
We process orders quickly, but if you contact us within a short timeframe, we will do our best to accommodate your request. However, we cannot guarantee order cancellations.