Hair FAQs
How often should I wash my hair?
The frequency of hair washing depends on your hair type and lifestyle. Generally, washing every 2-3 days is recommended, but it can vary.
Can I use conditioner every day?
It's generally safe to use conditioner daily, but it depends on your hair type. Those with fine hair may want to use it less frequently to avoid weighing down the hair.
How can Halo & Skye help me reduce frizz in my hair?
By using our shampoo to cleanse, our light weight conditioner, and incorporate moisturizing hair oils, you can have clean, strong, and replenished hair to protect it against frizz caused by over styling the hair. Also, consider a silk pillowcase to reduce friction.
Are sulfate-free shampoos better for my hair?
Sulfate-free shampoos are gentler and can be beneficial, especially for those with sensitive or color-treated hair.
Can I use hair oil on oily hair?
Yes, certain lightweight oils can benefit oily hair by providing moisture without making it greasy. Some oils, such as neem oil, may help protect the scalp from dandruff and others may help rebalance sebum production. Use sparingly and focus on the ends.
Shipping FAQs
How much does shipping cost?
Shipping costs vary based on your location and the selected shipping method. You can view shipping rates at checkout.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary for international orders.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. Use this number to track your shipment on our website or the courier's site.
What is the estimated delivery time?
Delivery times depend on your location and the chosen shipping method. Estimated delivery times are provided during the checkout process.
Can I change my shipping address after placing an order?
Unfortunately, we are unable to change the shipping address once an order has been placed. Please double-check your address before confirming your order.
What should I do if my package is lost or delayed?
Contact our customer service team with your order number, and we will assist you in locating your package or initiating a claim if necessary.
Do you offer expedited shipping?
Yes, we offer expedited shipping options for faster delivery. Additional charges may apply, and you can choose your preferred method during checkout.
Customer service FAQ
How can I contact customer service?
You can reach our customer service team by emailing support@haloandskye.com or using the "Contact Us" form on our website.
What are your customer service hours?
Our customer service team is available Monday to Friday from 9 AM to 6 PM (GMT). Emails received outside these hours will be addressed promptly on the next business day.
How do I return or exchange an item?
Visit our "Returns & Exchanges" page for detailed instructions on returning or exchanging items. Make sure to review our return policy for eligibility.
What should I do if I receive a damaged or defective item?
Contact our customer service team immediately with photos of the damaged or defective item, and we will assist you in resolving the issue.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website or by using the tracking number provided in your shipping confirmation email.
Can I cancel my order after it has been placed?
We process orders quickly, but if you contact us within a short timeframe, we will do our best to accommodate your request. However, we cannot guarantee order cancellations.